One standard order status notification does not fit every situation. Payment confirmed, order processing, shipment, or completion — each stage requires its own clear message for the customer.
Order Status Email Templates for JoomShopping 5+ lets you create a separate email template for each order status and automatically send the appropriate message when the order moves to that status.
Each order status can have its own customer message.
Instead of one generic notification, prepare dedicated content for payment, processing, shipping, completion, and other order stages.
A separate template for each order status
Each template is configured directly in the JoomShopping administration interface for a specific order status.
This allows the store to build its own customer communication flow according to its actual order-processing workflow.
Payment received
Confirm the payment and tell the customer that the order has entered processing.
Order shipped
Notify the customer about shipment and provide any necessary information about the next steps.
Order completed
Prepare a dedicated final message after the order has been completed.
Custom statuses
Use individual message content for other statuses created to match your store workflow.
Works with manual and automatic status changes
Email delivery does not depend on how the order status was changed.
The custom template is used:
- when an administrator or manager changes the status manually;
- when the status changes automatically after successful payment;
- in other scenarios where JoomShopping moves the order to the corresponding status.
One communication logic for every scenario:
when an order moves to a status that has a custom template, that specific email is sent to the customer.
Send emails in the order language
Multilingual stores can create separate message content for every installed language.
The customer receives the notification in the language used when the order was placed.
This keeps communication consistent throughout the entire purchase process, from checkout to order completion.
Insert order data with template tags
Templates are not limited to static text. Special tags can be inserted into the email and are automatically replaced with actual order data when the message is sent.
Available information can include:
- customer name and details;
- seller information;
- order information;
- product list;
- other order data supported by the email template.
The available tag list is displayed directly in the order status settings, so there is no need to remember the tag syntax manually.
Create message content without editing template files
The main email content is created directly in the administration interface inside the corresponding order status settings.
This lets you update customer messages without repeatedly editing the PHP files of standard JoomShopping email templates.
Content for a specific stage
Each status can have its own explanation, instructions and information for the customer.
Edit from the administration panel
Email content can be updated without modifying the standard JoomShopping template.
The standard JoomShopping email remains available as fallback
You do not have to create a custom template for every order status.
If no individual template has been configured for a particular status, JoomShopping continues to use its standard order status notification.
This allows custom emails to be introduced gradually: configure them only for important statuses and keep the standard JoomShopping behavior for the rest.
More control over post-order communication
Order statuses describe the internal workflow of the store, but customers often need a clearer explanation of what is happening.
Individual emails let you provide the right information for each stage of the order process.
For example, a message can explain:
- that payment has been successfully received;
- that the order has been accepted by a manager;
- that the products are being prepared for shipment;
- that the order has been handed over to the delivery service;
- what the customer should do after receiving the order;
- other information relevant to the store's workflow.
Together with Telegram order notifications
Customer email notifications can be complemented by operational Telegram messages for store staff.
For this purpose, you can use
Telegram Order Informer for JoomShopping 5+
.
Email for the customer
Individual templates explain the current stage of order processing to the buyer.
Telegram for the manager
Telegram Order Informer helps store staff receive timely information about new orders and order status changes.
Free extension
Order Status Email Templates for JoomShopping 5+ is available free of charge and lets you configure individual email notifications for different order-processing stages without purchasing an additional license.
Main features
- separate email template for each order status;
- message editing from the JoomShopping administration interface;
- works with manual order status changes;
- works with automatic status changes after payment;
- multilingual email templates;
- emails sent in the order language;
- special tags for dynamic data insertion;
- customer data support;
- seller data support;
- order product information;
- available tag list shown directly in the settings;
- standard JoomShopping email used as fallback when no custom template exists;
- free distribution;
- prepared for Joomla 6;
- compatible with Joomla 5.4 and JoomShopping 5.4+.
Order Status Email Templates for JoomShopping 5+ helps build clear customer communication at every order stage: create separate multilingual emails for different statuses, insert order data with tags, and keep the standard JoomShopping template as a fallback.