Support and improvements
for Joomla websites
We fix errors, update, restore, and improve websites and stores built on Joomla and JoomShopping. You can contact us for a one-time task or ongoing support.
PROBLEM SIGNAL
The site opens,
but something no longer works?
A form, cart, payment, price, delivery, mobile layout, or function may break after an update — we find the cause instead of simply hiding the error.
When your site needs technical help
We first record the symptom and context: where the issue occurs, what changed before it appeared, and which parts of the site are affected.
Site Unavailable
PHP, database, or configuration error
Purchase Flow Broken
Cart, checkout, payment, or delivery
Emails Missing
Forms and messages are not being sent
Errors After Update
Version, template, or extension conflict
Incorrect Appearance
Styles, images, or mobile layout
Incorrect Data
Price, discount, currency, or stock
Slow Performance
Pages, database, or third-party scripts
No Developer
The project no longer has technical support
Diagnostics before fixing
We do not hide the symptom. We inspect code, configuration, the database, and extension interactions, then explain the cause and the recommended solution.
01
Reproduce
Steps, page, timing, and expected result
02
Collect Facts
Joomla and server logs, PHP, database, AJAX, and API
03
Find the Cause
Conflict, settings, code, template, or data
04
Fix Safely
Copy, rollback option, and agreed scope
Joomla / PHP
Components & Plugins
Template
JavaScript / AJAX
Mail
API
Database
Support for a JoomShopping store
In an online store, one error can affect the product, price, stock, cart, and order at the same time. We check the entire connected workflow.
01
Catalogue
Categories · search · filters
02
Product
Attributes · prices · discounts · currencies
03
Cart
Quantity · totals · coupons
04
Checkout
Data · payment · delivery · emails
05
After Purchase
Account · import · integrations · SEO
Updates without experiments on the live site
Before making changes, we check compatibility and the recovery plan. For stores, we separately test the full path from catalogue to payment and delivery after the update.
01
Inventory
Joomla, PHP, template, and extensions
02
Backup
Files, database, and rollback capability
03
Test Copy
Testing updates without risking sales
04
Update
System and approved components
05
Verification
Pages, forms, store, and integrations
From recovery to website development
There is no need to build a new project if the current one can be safely repaired, migrated, or improved.
Improvements
A new section, form, calculator, catalogue, checkout, payment, delivery, or integration.
Recovery After Failure
Logs, files, database, configuration, routes, admin panel, and key functions.
Server Migration
Files and database, domain, SSL, PHP, mail, permissions, cron, redirects, and verification.
Technical Security
Versions, users, suspicious files, access, backups, and administrator-area protection.
Performance
Images, cache, database, third-party scripts, modules, server, and individual slow pages.
Store Development
New logic, automation, an external service, or a custom component, module, or plugin.
One-time task or ongoing support
The support format depends on the number of tasks and how often the site needs updates, monitoring, and changes.
One-time Task
A specific error, update, page change, or new feature. We agree on the task and expected result.
For a single need
Work Package
Several related tasks: update, fix, redesign, and add functionality according to an agreed plan.
For an agreed task list
Ongoing Support
Periodic updates, backup checks, consultations, small improvements, and verification of key functions.
For an active project
How the work process goes
Additional issues found during diagnostics are not automatically added to the cost — we first report them and agree on the next steps.
01
Request
Problem, site, and initial information
02
Review
Diagnostics and task scope
03
Agreement
Scope, timeline, cost, and result
04
Safe Environment
Backup or test copy when needed
05
Implementation
Changes and verification of related workflows
06
Handover
Result, explanation, and recommendations
Support from developers working with Joomla and JoomShopping
We investigate the cause at different levels: PHP, JavaScript, CSS, database, server configuration, API, and interface.
Our Own Products
We develop components, modules, and plugins, so we understand extension interactions from the inside.
Comprehensive View
We check not only the error itself, but also workflows that may depend on the changed part.
Further Development
After fixing the issue, we can update the design, automate the process, or add new functionality.
Product Documentation
Extension Catalogue
Support Account
What to include in your request
Website link · Joomla version · error text or screenshot · affected page · recent changes · desired result. The more precise the initial information, the faster we can assess the task.
Access credentials for the site and server are shared only after the work is agreed and through a secure channel.
What is not working correctly?
Describe the issue, steps to reproduce it, and when it started. Do not include passwords in the form.
We will determine the scope, cost, and timeline after reviewing the task.