A customer may receive the product and be completely satisfied, but only a small portion of buyers will return to the store on their own to leave a review. A simple post-purchase reminder helps bring the customer back to the purchased product at the moment when they already have real experience to share.
Review Reminder for JoomShopping 5+ automatically sends customers a message inviting them to review a purchased product after a specified period of time following the order.
Reviews after real purchases.
The system automatically finds eligible orders and sends reminders after the configured period — without manually checking order history or contacting customers one by one.
Automatic post-purchase reminders
The administrator defines the interval between the purchase and the review reminder. For example, the message can be sent several days after the order is completed, giving the customer enough time to receive and evaluate the product.
This turns the review request into part of the store's regular post-purchase communication instead of a manual task for managers.
Send reminders only for relevant orders
You can define which order statuses should be included in the reminder process.
For example, review requests can be limited to orders with a “Completed”, “Paid”, or another status that represents a successfully fulfilled purchase in your store.
You control when the communication happens.
The reminder can be tied not simply to the creation of an order, but to the stage in the workflow that represents a completed purchase.
Custom reminder message
The reminder text can be configured by the store administrator.
The message can use personalized data, including the customer's name and purchased product name, so the e-mail feels like a natural continuation of a specific purchase rather than a generic promotional mailing.
Multilingual store support
The extension supports multilingual stores and can send the reminder in the customer's language.
This is especially useful when JoomShopping operates in several languages: customers receive post-purchase communication in the same language they used when interacting with the store.
Automation with Joomla Scheduled Tasks
In the current version, reminder processing is integrated with Joomla Scheduled Tasks.
Joomla's scheduler automatically checks eligible orders according to the configured schedule, so the store does not need to rely on manual execution.
This enables a fully automated workflow: the order reaches the required status, the configured time period passes, and the system sends the customer a review reminder.
Why collect more product reviews
Customer reviews add real usage experience to the standard product description. For new visitors, they provide additional information when evaluating a product before purchase.
Reviews are also a useful source of feedback for the store itself, helping identify product strengths, common customer questions, and potential issues that may not be visible from the administration panel.
Reminder + bonus for a review
A stronger post-purchase workflow can be created together with
JSBON — Bonus System for JoomShopping 5+
.
Review Reminder brings the customer back after the purchase and invites them to share their experience, while JSBON can provide additional motivation by awarding bonus points for a submitted review.
A ready-made post-purchase workflow:
customer receives the product → receives a reminder after the configured period → leaves a review → receives bonus points that can be used toward a future purchase.
This combination helps generate more product reviews while also creating another reason for the customer to return to the store.
Extend the standard JoomShopping review system
For stores where product reviews are an important part of the product page, Review Reminder can be combined with
Extended Product Reviews for JoomShopping 5+
.
In this setup, Review Reminder is responsible for bringing the customer back after the purchase, while the extended review system enhances the review section itself on the product page.
Main features
- automatic post-purchase review reminders;
- configurable delay between purchase and reminder;
- order filtering by status;
- custom reminder message;
- personalization with customer and product data;
- multilingual store support;
- messages sent in the customer's language;
- automatic processing through Joomla Scheduled Tasks;
- Joomla 6 compatibility;
-
integration with
JSBON
for awarding bonus points for reviews;
-
can be used together with
Extended Product Reviews
.
Review Reminder for JoomShopping 5+ automates an important part of post-purchase communication: it brings customers back after completed purchases, reminds them to share their product experience, and can become part of a complete loyalty workflow together with review bonuses.