Privacy and Personal Data Protection Policy

This Privacy Policy describes how personal data of users of Nevigen.com is collected, used, stored, and protected.

By using the website, creating an account, placing an order, contacting support, or using other Nevigen.com services, the user confirms that they have read this Policy.

1. Data That May Be Processed

Depending on how the website is used, Nevigen.com may process the following categories of data:

the user's name or display name;
email address;
account information;
registration and authentication history;
order number and order contents;
information about purchased software products;
License Keys and License information;
domain names for which Licenses were issued;
order status information;
payment and refund information received from payment providers;
download history of purchased digital products;
technical support requests and correspondence with the user;
notification settings and connected communication channels;
IP address;
browser, device, and software environment information;
technical logs generated by the website and related services;
cookies and data generated by similar technologies;
other information voluntarily provided by the user when interacting with Nevigen.com.

2. Purposes of Data Processing

Personal data may be used for the following purposes:

creating and maintaining a user account;
identifying and authenticating the user;
processing and fulfilling orders;
providing access to purchased digital products;
creating and validating Licenses and License Keys;
providing software product updates;
providing technical support;
handling user requests, claims, and inquiries;
processing refunds and resolving payment-related issues;
preventing fraud and abuse;
maintaining website and account security;
analyzing and improving the website and related services;
complying with applicable legal requirements;
protecting the rights and legitimate interests of the user and Nevigen.com, including the handling of potential disputes.

3. User Account

When registering on Nevigen.com, the user provides information necessary to create and use an account.

The account may be used to access orders, purchased software products, Licenses, updates, technical support, and other website functions.

The user is responsible for the accuracy of the information provided and for maintaining the confidentiality of the credentials used to access their account.

4. Authentication Through Third-Party Services

Nevigen.com may allow users to register or sign in using third-party services.

When such authentication is used, Nevigen.com may receive information made available by the relevant service within the permissions granted by the user.

Such information may include:

the user's name;
email address;
profile image, where provided by the service;
a unique account identifier used by the relevant service.

This information is used to create, identify, and authenticate the user's Nevigen.com account.

Nevigen.com does not receive or store the user's password for the relevant third-party account.

Use of third-party services is also governed by the terms and policies of the respective providers.

5. Orders and Digital Product Purchases

When an order is placed, Nevigen.com stores information necessary to fulfill the order and confirm the purchase of the relevant product or service.

Such information may include the order number, order date, purchased product, amount, currency, order status, user email address, and other information associated with the order.

After payment is confirmed and the order status changes to “Paid”, the user may be granted access to download the purchased digital product.

Information about order status, access provision, downloads, and other actions related to order fulfillment may be recorded by Nevigen.com information systems.

6. Payment Information

Payments for products and services may be processed through third-party payment systems and payment providers.

Nevigen.com may receive information from a payment provider that is necessary to identify a payment, confirm its status, process a refund, or resolve a disputed transaction.

Nevigen.com does not necessarily receive or store the user's complete bank card information where such information is processed directly by the payment provider.

Processing of payment information by the relevant payment service is also governed by its own privacy policy and terms of use.

7. Licenses and Domain Names

For software products licensed by domain name, Nevigen.com stores the domain name entered during the order process and associates it with the relevant License.

This information is used to generate and validate License Keys, provide updates and technical support, and confirm lawful use of the software product.

License history and related domain names may be retained after the License expires or the product is no longer used where this is necessary to confirm order history, fulfill obligations, or resolve potential disputes.

8. Technical Support and Requests

When the user contacts Nevigen.com support, the content of the request, correspondence, technical information, information about the software environment, and other information necessary to handle the request may be stored.

Where necessary to diagnose an issue, the user may voluntarily provide additional technical information.

Users should not provide Nevigen.com with passwords, secret keys, or other confidential information unless such information is necessary and separately agreed for the performance of a specific task.

9. Email and Other Notification Channels

Nevigen.com may use the user's email address to send messages directly related to their account, orders, Licenses, technical support, and operation of the service.

Such messages may include:

registration confirmations;
order status notifications;
information about provision of a digital product;
License-related notifications;
technical support responses;
account security notifications;
important service messages.

If the user has enabled additional notification channels on Nevigen.com, such messages may also be sent through connected messaging services or other communication channels.

Availability of such channels depends on website functionality, connected services, and the user's settings.

10. Service and Marketing Communications

Service messages necessary for order fulfillment, account operation, License management, security, or technical support may be sent regardless of whether the user has subscribed to marketing communications.

Advertising, informational, and marketing communications are sent in accordance with applicable law and the subscription settings available to the user.

The user may opt out of marketing communications where such an option is provided in the relevant message or account settings.

11. Technical Data

When Nevigen.com is used, website servers and software systems may automatically receive technical information.

Such information may include:

IP address;
date and time of the request;
requested page;
browser type and version;
operating system;
browser language;
HTTP headers;
referrer information;
session identifiers;
technical error information.

This information may be used to maintain website functionality, security, error diagnosis, abuse prevention, and analysis of website performance.

12. Cookies

Nevigen.com may use cookies and similar technologies.

Cookies may be used for:

maintaining user sessions;
user authentication;
saving website preferences;
maintaining security;
shopping cart and checkout functionality;
analyzing website usage;
operation of third-party services where such services are enabled on the relevant page.

Some cookies are technically necessary for the operation of the website and cannot be disabled without limiting certain functionality.

Analytics cookies and similar technologies may be used by third-party web analytics services to collect statistical information about visits to and use of the website.

Users may manage cookies through their browser settings and through other consent management tools available on the website, where such tools are provided.

13. Web Analytics

Nevigen.com may use third-party web analytics services to evaluate website traffic, analyze performance, identify technical issues, and improve the user experience.

Such services may receive technical information related to website usage, including:

IP address;
browser type and version;
operating system and device type;
traffic source;
pages viewed;
time and duration of interaction with the website;
events and actions performed on website pages;
cookies and similar technologies;
other technical information necessary to analyze website operation and usage.

Analytics information is used to evaluate the operation of Nevigen.com and improve its structure, content, performance, and usability.

Processing of information by third-party web analytics services is also governed by the terms and privacy policies of the respective service providers.

14. Legal Bases for Processing

Depending on the circumstances, data may be processed:

to enter into and perform a contract with the user;
to fulfill an order and provide a digital product;
on the basis of the user's consent;
to comply with legal requirements;
for the legitimate interests of Nevigen.com, where such interests do not override the rights and legitimate interests of the user;
to maintain security, prevent fraud, and protect the rights of the parties.

15. Disclosure of Data to Third Parties

Nevigen.com does not sell users' personal data.

However, certain data may be transferred or made available to third-party service providers where necessary for website operation, order fulfillment, and provision of services.

Such recipients may include:

payment systems and payment providers;
hosting and server infrastructure providers;
email service providers;
authentication services;
messaging services connected by the user;
web analytics services;
technical and cloud service providers;
public authorities and other parties where disclosure is required by applicable law.

Only information necessary to perform the relevant function or provide the relevant service is made available to such providers.

16. International Data Processing

Some third-party services used by Nevigen.com may process data on servers located outside Ukraine.

In such cases, data processing and transfer are carried out subject to applicable legal requirements and the rules of the relevant service providers.

17. Data Retention

Nevigen.com retains personal data for no longer than necessary for the purposes for which it was collected, unless a longer retention period is required by applicable law.

The retention period may depend on the category of data, the nature of the relationship with the user, and the need to confirm legally significant actions.

In particular, information related to orders, payments, Licenses, refunds, claims, and contractual relationships may be retained longer than ordinary account information.

18. Account Deletion and Data Retention

A user may request deletion or deactivation of their Nevigen.com account.

Deletion or deactivation of an account does not necessarily result in immediate deletion of all information previously associated with that account.

If orders were placed, Licenses were purchased, payments or refunds were processed, technical support requests were submitted, or other legally significant actions were performed through the account, the relevant information may be retained after the account is closed.

Information that may be retained includes:

information about orders and purchased products;
order dates and statuses;
payment and refund information;
information confirming provision of a digital product;
download history of purchased products;
License and Licensed Domain information;
order status history;
correspondence and requests related to an order, License, refund, claim, or dispute;
technical information necessary to confirm legally significant actions.

Such information is retained only to the extent and for the period necessary to fulfill contractual and legal obligations, maintain records, prevent fraud, confirm the purchase and provision of products, handle claims, resolve disputes, and protect the legitimate rights and interests of Nevigen.com or the user.

Data for which there is no longer a lawful or justified basis for retention is deleted, anonymized, or no longer used for unrelated purposes in accordance with applicable law.

Where deletion of certain information is not possible because of legal requirements or the need to preserve legally significant records, further use of such information is limited to the relevant purposes.

19. Effect of Account Deletion on Orders and Licenses

Deletion or deactivation of an account does not alter the history of previously placed orders and does not remove information relating to previously issued Licenses.

Where an active account is required to receive updates, obtain technical support, download products, or validate a License, account deletion or deactivation may result in loss of access to the corresponding website functionality.

The user is responsible for the consequences of voluntarily closing their account with respect to access to functionality that is technically linked to that account.

20. Data Security

Nevigen.com takes reasonable organizational and technical measures to protect data against unauthorized access, alteration, disclosure, destruction, or loss.

However, no information system or method of data transmission over the Internet can guarantee absolute security.

The user is also responsible for taking reasonable measures to protect their account, password, email account, and devices used to access Nevigen.com.

21. User Rights

Depending on applicable law, the user may have the right to:

receive information about the processing of their data;
request access to their personal data;
request correction of inaccurate or outdated data;
request deletion of data where there is no lawful basis for its continued retention;
request restriction of processing where provided by law;
withdraw previously given consent;
submit an objection or complaint in accordance with applicable law.

The right to deletion does not automatically apply to information that Nevigen.com is required or permitted to continue retaining on lawful grounds.

22. User Requests

To exercise their rights, users may contact Nevigen.com by email.

To protect account and personal data, Nevigen.com may request additional information necessary to verify the identity of the requester and their relationship to the relevant account or order.

Email: support@nevigen.com

23. Data of Minors

Nevigen.com services are primarily intended for users purchasing or using software and professional web services.

Nevigen.com does not intentionally collect personal data from children unless such collection is necessary and lawful in the specific circumstances.

24. Links and Third-Party Websites

Nevigen.com may contain links to third-party websites and services.

Nevigen.com does not control the data processing practices of such third-party resources.

Before providing data to a third-party service, users are encouraged to review that service's own privacy policy.

25. Changes to This Policy

Nevigen.com may update this Policy from time to time in connection with changes to website functionality, data processing methods, connected services, or legal requirements.

The current version of the Policy is published on this page.

Material changes may also be communicated to users through available communication channels where required or appropriate under applicable law.

26. Related Documents

Use of the Nevigen.com website and software products is also governed by the following documents:

27. Contact Information

For questions regarding personal data processing or this Privacy Policy, users may contact Nevigen.com:

Nevigen.com
42 Revutskoho Street, Kyiv, 02140, Ukraine
Email: support@nevigen.com